No matter how uncertain life may look, we’re in this together.
While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse, orders may take 10 to 15 days to be processed & produced, then we will be able to prepare for shipping. Generally speaking, all standard shipping orders take 30+ business days to be delivered, and 18+ business days for DHL Express shipping.
We offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and do order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order or a warranty claim, you can reach our Customer Service team you may also contact us through the email. Please note that there may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.
This is more than just a thank you for being a part of the BTSMerch.shop community. Our teams will continue to work earnestly to help our customers feel comforted during this time. Because during times of crisis, the one thing that brings people together is love, community, and compassion. Now is when that matters most.
Together, we can fight this and come out stronger on the other side.
Until then, we’re in this with you.